Last updated: August 4th, 2026
Thank you for shopping with The Grumpy Stitcher. This policy explains how refunds, returns, replacements, cancellations, and shipping-related problems are handled for digital patterns and physical products purchased through thegrumpystitcher.com.
Please contact us at kat@thegrumpystitcher.com before returning any physical product. Unauthorized returns may not be accepted.
Nothing in this policy limits any rights or remedies that cannot legally be excluded.
Because digital patterns are delivered electronically and cannot be physically returned, all digital pattern sales are final and nonrefundable once the files have been delivered or made available for download.
We do not generally provide refunds or exchanges because a customer:
Each digital listing identifies the product as a digital download. No physical item will be mailed unless the listing specifically states that it is a physical product.
Please contact us if:
We will first attempt to resolve the problem by providing the correct file, a replacement download, technical assistance, or an updated pattern.
Refund requests involving duplicate purchases or other unusual circumstances may be considered individually, but approval is not guaranteed.
You may request a return of an eligible physical product within 14 days after delivery.
To qualify for a return, the product must be:
Cross stitch kits that have been opened or used are not eligible for a change-of-mind return because fabric, thread, needles, charts, and other contents may no longer be complete or resalable.
To request a return, email kat@thegrumpystitcher.com with:
Please wait for return instructions before mailing anything.
Customers are responsible for return shipping costs when returning an undamaged product because of a change of mind, accidental order, or personal preference.
Original shipping charges are not refundable unless the return is required because of our mistake or the product arrived defective or materially damaged.
We recommend using a trackable shipping service. We cannot issue a refund for a return that is lost before reaching us.
Please inspect your order when it arrives.
If a physical product arrives materially damaged or defective, contact us within 7 days of delivery at kat@thegrumpystitcher.com.
Include:
Please retain the product and all original packaging while we review the issue, as the carrier may require photographs, inspection, or other evidence for a claim.
Depending on the circumstances, we may offer:
We may require the damaged or defective product to be returned. When a return is required because the product was damaged, defective, or incorrect, The Grumpy Stitcher will provide or reimburse reasonable return shipping costs.
USPS claims for damaged packages or missing contents are subject to filing deadlines, so prompt notice is important.
If your kit arrives with a listed component missing, contact us as soon as possible and preferably within 14 days of delivery.
Please provide:
After confirming the issue, we will generally send the missing component at no additional cost.
A full kit refund will not normally be provided when the issue can reasonably be corrected by supplying the missing component.
If we send you the wrong kit or physical product, contact us within 14 days of delivery.
We will arrange for the incorrect product to be returned at our expense and will send the correct product at no additional charge.
Please do not use or open the incorrect product beyond what is reasonably necessary to identify it.
If the correct product is unavailable, we will offer a refund or another mutually acceptable solution.
Shipping estimates are not guarantees. Weather, carrier delays, holidays, and other circumstances outside our control may affect delivery.
If tracking has stopped updating or your package appears to be lost, contact us at kat@thegrumpystitcher.com. We will help review the tracking information and, when appropriate, assist with a missing mail search or carrier claim.
A package will not necessarily be considered lost merely because it arrives later than the carrier’s estimated delivery date.
Depending on the carrier’s investigation, available insurance, tracking information, and the circumstances of the shipment, the resolution may include:
USPS provides a missing mail search process and insurance claims for qualifying lost shipments.
If tracking shows that a package was delivered but you cannot locate it, please:
You may also contact us, and we will provide any shipping information reasonably available to help with your inquiry.
A carrier’s confirmed delivery scan may limit the remedies available, but each situation will be reviewed based on the available information.
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error, contact us immediately. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
If a package is returned to us because the customer provided an incorrect or incomplete address, refused delivery, or did not collect the package, we will contact the customer after it arrives back.
The customer may choose:
The returned product must still be unused, complete, and in resalable condition.
We cannot guarantee replacement or refund when an order was delivered to the address entered by the customer during checkout.
We will provide tracking information and reasonable assistance, but the customer may need to contact the carrier or the occupants of the delivery address.
Packages refused by the recipient or left unclaimed may be treated as unauthorized returns.
After the package is returned to us and inspected, any eligible refund may exclude:
Digital orders generally cannot be canceled after the download has been delivered or made available.
Contact us immediately if you placed a digital order by mistake. We may be able to cancel it only if the files have not yet been delivered, accessed, or downloaded.
You may request cancellation of a physical order before it ships.
We will make reasonable efforts to honor the request, but cancellation is not guaranteed once packing or shipment has begun.
Once an order has shipped, it must follow the applicable return process.
The following are not eligible for change-of-mind returns:
Defective, damaged, or incorrectly supplied products remain subject to the applicable sections of this policy.
Returned products are inspected after arrival.
We may reduce or deny a refund when a returned item:
We will contact you if there is a problem with the returned item.
Approved refunds will be issued to the original payment method.
Please allow 3–5 business days after we receive and inspect an eligible return for us to process the refund. Your bank, card issuer, or payment provider may require additional time to post the credit.
Shipping charges are refunded only when stated in this policy or required by law.
WooCommerce processes refunds through the original payment gateway when supported, but the time required for the funds to appear depends on the customer’s financial institution.
We do not currently offer direct exchanges for change-of-mind purchases.
You may return an eligible unopened product according to this policy and place a separate order for the item you prefer.
Incorrect, defective, or damaged products will be handled under the relevant section above.
We aim to ship physical merchandise within the processing time frame stated on the website or product page.
If we cannot ship within the promised time frame, or within 30 days when no time frame was stated, we may need to notify you of the delay and offer the choice of accepting the delay or receiving a refund, as applicable under federal rules.
Please contact us before initiating a payment dispute so we have an opportunity to investigate and resolve the problem.
Nothing in this section prevents you from exercising any lawful rights through your bank, card issuer, payment provider, or consumer-protection agency.
To request assistance, a return, replacement, or refund, contact:
The Grumpy Stitcher
Email: kat@thegrumpystitcher.com
Website: thegrumpystitcher.com
Please include your order number and enough information for us to understand the problem.
