Last updated: August 4th, 2026
Welcome to The Grumpy Stitcher. These Terms and Conditions govern your use of thegrumpystitcher.com and any purchases made through the website.
Throughout these Terms, “we,” “us,” and “our” refer to The Grumpy Stitcher. “You” and “your” refer to any visitor, customer, or account holder using this website.
By accessing this website, creating an account, or placing an order, you agree to these Terms and Conditions. Please do not use the website or place an order if you do not agree with them.
The Grumpy Stitcher sells downloadable cross stitch patterns, cross stitch kits, and related products.
Business name: The Grumpy Stitcher
Website: thegrumpystitcher.com
Location: Florida, United States
Contact email: kat@thegrumpystitcher.com
You must be legally able to enter into a binding agreement to place an order through this website.
Customers under the age of 18 should use the website and make purchases only with the involvement and permission of a parent or legal guardian.
You agree to provide current, complete, and accurate information when creating an account or placing an order.
You are required to create an account when purchasing from The Grumpy Stitcher so that your orders and downloadable files can be stored in your account.
You are responsible for:
You may not use another person’s account without authorization.
We may suspend or close an account that is used fraudulently, unlawfully, abusively, or in violation of these Terms.
We make reasonable efforts to provide accurate product descriptions, images, dimensions, stitch counts, color information, file details, and kit contents.
However:
Any material substitution in a physical kit will be reasonably comparable in quality and suitability.
Digital cross stitch patterns are delivered electronically. No physical product will be shipped unless the product description specifically states that the item is a physical kit or other tangible product.
Digital products may include one or more of the following:
You are responsible for confirming that you have suitable software and equipment to open and use the listed file format.
You are also responsible for downloading and securely storing your files. Purchased downloads may remain available through your customer account, but we recommend keeping a personal backup.
Unless otherwise stated in the product listing, all digital patterns are licensed for personal use only.
Your purchase gives you a limited, nonexclusive, nontransferable license to download and use the pattern for your own stitching projects.
You may:
You may not:
Each person who wants a copy of a pattern must purchase their own license.
For commercial licensing or uses outside these terms, contact us before using the design.
All website content and products—including cross-stitch patterns, charts, illustrations, photographs, graphics, branding, logos, written content, downloads, and product descriptions—are owned by or licensed to The Grumpy Stitcher and are protected by applicable intellectual-property laws.
Purchasing a product does not transfer copyright or ownership of the design to you.
“The Grumpy Stitcher” name, branding, website design, and original content may not be copied or used in a manner that suggests affiliation, endorsement, or ownership without written permission.
Submitting an order does not guarantee acceptance.
We reserve the right to cancel or refuse an order for reasons including:
If we cancel an order after payment has been collected, we will issue an appropriate refund.
Prices are displayed in U.S. dollars unless otherwise stated.
You agree to pay the price shown at checkout, including any applicable:
Payment must be successfully authorized before digital files are released or physical items are shipped.
We may change product prices at any time. Price changes do not affect orders that have already been accepted and paid.
Promotional codes:
Applicable taxes may be calculated and collected at checkout based on the information available to us, the customer’s location, and applicable tax requirements.
You are responsible for providing an accurate billing and shipping address.
Where tax is not collected, you may still be responsible for any use tax or similar obligation imposed by your jurisdiction.
Digital products are generally made available after successful payment.
Download access may be provided through:
Delivery may occasionally be delayed by:
If you have paid for a digital product but cannot access it, contact us at kat@thegrumpystitcher.com.
Physical products are shipped only to locations offered at checkout.
You are responsible for entering a complete and accurate shipping address. We are not responsible for delays or losses caused by an incorrect or incomplete address supplied by the customer.
Estimated processing and delivery times are not guarantees. Carrier delays, severe weather, holidays, service disruptions, and other circumstances outside our control may affect delivery.
If we cannot ship within the time frame stated in the product listing or order information, we will provide an appropriate update and, when required, an opportunity to accept the delay or cancel for a refund. Federal rules generally require online sellers to have a reasonable basis for advertised shipment times and to address unexpected delays through customer consent or a refund.
Risk of loss transfers as permitted by applicable law. Please contact us promptly if a package is lost, damaged, or marked delivered but cannot be located.
Additional details are available in our Shipping Policy and Refund and Return Policy.
Refunds, returns, exchanges, and cancellations are governed by our Refund and Return Policy, which is incorporated into these Terms.
Because digital products are delivered electronically and cannot be physically returned, digital purchases may be subject to different refund rules than physical products.
Nothing in these Terms limits any refund, replacement, cancellation, or other right that cannot legally be waived.
We make reasonable efforts to test and review our patterns before release. However, errors may occasionally occur.
If you believe a pattern contains an error, please contact us with:
When appropriate, we may provide:
We do not guarantee that a customer’s chosen fabric, floss substitutions, printer settings, software, or stitching methods will produce a particular result.
Customers may be allowed to submit reviews, questions, photographs, or other content.
You retain ownership of content you submit. However, by submitting it to the website, you grant The Grumpy Stitcher a nonexclusive, worldwide, royalty-free license to display, reproduce, resize, format, and promote that content in connection with the website, products, marketing, email, and social-media accounts.
You confirm that:
We may moderate, reject, edit for formatting, or remove submitted content at our discretion.
Submitting a review does not guarantee that it will be published.
We will not alter the substance of a review to change the customer’s expressed opinion.
Public product question areas are intended for general questions about products.
Do not post:
Questions involving a specific order, payment, account, or download should be sent privately through our contact page or support email.
We aim to provide helpful information but cannot guarantee immediate responses.
You may not use the website:
We may restrict access when we reasonably believe these rules have been violated.
The website may rely on third-party services for:
We are not responsible for the independent acts, policies, availability, or content of third-party services.
Links to other websites are provided for convenience and do not necessarily constitute endorsement.
Your use of a third-party service may also be governed by that provider’s terms and privacy policy.
We do not guarantee that the website will always be uninterrupted, error-free, secure, or available.
We may temporarily restrict access for:
We may modify, discontinue, or replace website features where reasonably necessary.
To the fullest extent permitted by law, the website and products are provided on an “as is” and “as available” basis.
We do not guarantee that:
This section does not exclude warranties or consumer rights that cannot legally be excluded.
To the fullest extent permitted by law, The Grumpy Stitcher will not be liable for indirect, incidental, special, punitive, or consequential losses arising from your use of the website or products.
Where liability cannot legally be excluded, our total liability relating to a particular purchase will not exceed the amount you paid for the product giving rise to the claim, except where a greater remedy is required by law.
Nothing in these Terms excludes liability that cannot legally be limited or excluded.
To the extent permitted by law, you agree to indemnify and hold harmless The Grumpy Stitcher from claims, losses, costs, or expenses arising from:
This provision does not apply where prohibited by law.
Our collection and use of personal information are described in our Privacy Policy.
By using the website, you acknowledge that online transactions require the collection and processing of certain information necessary to create accounts, process orders, deliver downloads, ship products, prevent fraud, and provide customer service.
We may update these Terms periodically to reflect changes in:
The updated version will be posted on this page with a revised “Last updated” date.
Changes apply prospectively unless otherwise stated or required by law.
Your continued use of the website after an update constitutes acceptance of the revised Terms to the extent permitted by law.
The Terms in effect when an order is placed will generally govern that order.
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the extent necessary. The remaining provisions will continue in effect.
Our failure to enforce a provision of these Terms does not waive our right to enforce it later.
These Terms, together with the policies referenced within them, constitute the agreement between you and The Grumpy Stitcher concerning your use of the website and purchases from the store.
Referenced policies may include:
These Terms are governed by the laws of the State of Florida and applicable federal law, without regard to conflict-of-law principles.
Any dispute will be handled in the courts with proper jurisdiction in Marion County, Florida, unless applicable consumer law requires another location or method.
Questions about these Terms and Conditions may be sent to:
The Grumpy Stitcher
Email: kat@thegrumpystitcher.com
