Last updated: August 4th, 2026
Thank you for shopping with The Grumpy Stitcher. This Shipping Policy explains how physical cross stitch kits and other physical products purchased through thegrumpystitcher.com are prepared, shipped, and delivered.
Digital cross stitch patterns are delivered electronically and are not subject to physical shipping charges or delivery times.
The Grumpy Stitcher does not maintain a large inventory of completed kits ready for immediate shipment.
Each cross stitch kit is assembled specifically for your order. After you place an order, we print the pattern, gather the fabric, floss, needle, and any other materials listed in the product description, inspect the contents, and package everything for shipment.
This made-to-order process allows us to provide the materials needed for each individual design, but it also means kits do not ship immediately after purchase.
Please review the stated processing time before placing your order.
Most physical kit orders are expected to ship within:
7–10 business days after payment is successfully completed.
Business days are Monday through Friday and exclude weekends, federal holidays, and days on which postal or carrier services are unavailable.
The processing period includes time needed to:
The 7–10-business-day estimate refers to the time required to prepare and hand the package to the carrier. It does not include the carrier’s transit time after shipment.
We will always make reasonable efforts to prepare orders as quickly as possible, and many orders may ship sooner. However, the stated processing period should be expected when placing an order.
Processing time and shipping-transit time are separate.
For example:
An expedited shipping service shortens only the carrier’s transit time. It does not automatically shorten the 7–10-business-day kit-preparation period.
The estimated delivery date is therefore calculated from the date the package is shipped, not the date the order is placed.
The Grumpy Stitcher currently ships physical products throughout:
Orders are not currently shipped to international addresses outside the United States and its territories.
Military addresses must be entered using the appropriate APO, FPO, or DPO format. USPS advises customers not to include a foreign city or country in a military-mail address because doing so can route the package incorrectly into a foreign postal network.
Shipping labels are generally purchased through Pirate Ship.
Depending on the package, destination, available service, and price, we may ship through:
The least expensive appropriate service will normally be selected unless the customer purchases an available expedited option.
We do not guarantee that a particular carrier will be used unless that service is specifically selected and confirmed.
Shipping charges are shown during checkout before payment is submitted.
The amount may depend on:
Digital-only orders do not require physical shipping and should not incur a shipping charge.
WooCommerce shipping zones determine which methods and rates are available to customers based on their shipping address.
Expedited carrier service may be available for an additional charge.
Purchasing expedited shipping:
Please contact us before ordering when you need a kit by a particular date. We will let you know whether the requested timeline appears realistic, but delivery dates cannot be guaranteed.
The Grumpy Stitcher does not currently guarantee rush kit preparation.
Please do not assume that selecting expedited postage means the kit will be assembled immediately.
We may occasionally be able to complete an order sooner, but any special arrangement must be confirmed by us in writing before the order is placed.
Tracking will be provided for every physical kit shipment.
When your shipping label is created, tracking information will generally be sent to the email address associated with your order and may also appear in your customer account.
Please allow some time for the carrier to scan and activate newly created tracking numbers. A shipping label notification does not always mean the carrier has already scanned the package.
Customers are responsible for providing a valid email address and monitoring tracking updates.
Each kit is intended to include all materials identified in its product listing.
Occasionally, a particular item may become:
Examples may include a particular floss color, fabric type, needle, hoop, or other kit component.
When a material issue is expected to cause a significant delay or prevent the kit from being completed as listed, we will contact you and offer one or more of the following choices:
We will not make a significant substitution without notifying you and receiving your approval.
Minor packaging changes that do not alter the listed kit contents or quality may not require prior approval.
Although most kits are expected to ship within 7–10 business days, delays may occasionally occur because of:
If we learn that your order cannot ship within the time frame stated when the order was placed, we will contact you with an updated estimate and provide the appropriate options, which may include:
When an order contains more than one physical kit, the kits will normally be packaged and shipped together after every item is ready.
The processing time for the order may therefore depend on the kit that takes the longest to prepare.
If one item encounters an unusually long delay, we will contact you to discuss available options. These may include:
Additional shipping charges may apply if the customer requests separate shipments for convenience rather than because of a delay or error caused by The Grumpy Stitcher. Any added charge will be disclosed before the order is split.
Customers may purchase digital patterns and physical kits in the same order.
Digital files may become available electronically after successful payment, while the physical portion of the order remains subject to the stated processing and shipping times.
Receiving the digital portion does not mean the physical kit has shipped.
When a physical kit includes a complimentary digital copy of The Grumpy Stitcher’s pattern, that file may be made available through:
The complimentary digital pattern remains subject to The Grumpy Stitcher’s digital pattern license and may not be shared, resold, or redistributed.
Any delivery date displayed at checkout, supplied by a carrier, shown in tracking, or communicated by The Grumpy Stitcher is an estimate unless explicitly stated otherwise.
Carrier transit times may be affected by:
We are unable to guarantee delivery by a particular holiday, birthday, event, or project deadline.
Customers ordering for a specific occasion should allow ample time for both the 7–10-business-day preparation period and carrier transit.
Orders shipped to Alaska, Hawaii, Puerto Rico, United States territories, or APO/FPO/DPO addresses may require additional transit time.
Available carriers and services may be more limited for these destinations.
Some military and territorial shipments may require additional forms, routing, or inspections. Tracking may also update less frequently after the package enters the military or territorial delivery system.
Shipping charges shown at checkout may differ from those available within the continental United States.
Customers are responsible for entering a complete and accurate shipping address during checkout.
Please verify:
Contact us immediately if you notice an error.
We will make reasonable efforts to correct an address before shipment, but an address change cannot be guaranteed after the order has begun processing or a label has been purchased.
We are not responsible for nondelivery caused by an incorrect, incomplete, or outdated address provided by the customer.
If a package is returned to us because of an address issue, refusal, or failure to collect the package, the customer may choose:
The returned product must arrive complete and in resalable condition.
If tracking confirms delivery to the address supplied during checkout, replacement or refund is not guaranteed.
Once a package has been accepted by the carrier, we may be unable to change its address or destination.
Carrier interception or redirection services:
Any interception fee caused by an address error supplied by the customer may be the customer’s responsibility.
A package is not necessarily lost merely because it arrives after the carrier’s estimated delivery date or tracking has temporarily stopped updating.
If your package appears delayed or lost, please contact us with your order number.
We will review the tracking information and may:
The response may depend on the carrier’s findings, tracking history, shipment value, and available insurance.
Please see our Refund and Return Policy for additional information about lost shipments and available resolutions.
When tracking shows that a package was delivered but it cannot be located, please:
You may also contact us for reasonable assistance.
A carrier’s confirmed delivery scan may limit the options available, but the circumstances will be reviewed individually.
Please inspect your package promptly after delivery.
If a kit arrives damaged or with contents missing, contact us within the time frame stated in our Refund and Return Policy.
Please retain:
We may request photographs or require the package to be retained while a carrier claim is investigated.
Missing kit components will generally be replaced at no additional cost after the issue is confirmed.
If The Grumpy Stitcher sends the wrong kit, please contact us promptly.
We will arrange for the incorrect product to be returned at our expense and send the correct kit at no additional cost.
If the correct kit cannot be supplied within a reasonable period, you may choose another available resolution, including a refund.
You may request cancellation of a physical kit order before it ships.
Because materials may be purchased specifically for your kit soon after the order is placed, please contact us as quickly as possible.
We will make reasonable efforts to honor cancellation requests, but cancellation is not guaranteed once:
Any approved cancellation or refund will be handled according to our Refund and Return Policy and applicable law.
Digital pattern access already delivered as part of a kit purchase may remain subject to the digital product provisions of that policy.
Separate orders are not automatically combined.
You may contact us before shipment to ask whether two or more orders can be mailed together. Combining orders may not be possible if:
Shipping charges are not automatically refunded when separate orders are combined.
At this time, The Grumpy Stitcher offers assembled kits only for patterns created or sold by The Grumpy Stitcher.
We do not currently assemble kits for third-party patterns supplied by customers.
The pattern included with a kit remains protected by copyright and is licensed to the purchaser under our Terms and Conditions. Purchasing a kit does not transfer ownership of the pattern design or permit reproduction or redistribution of the chart.
We may change available carriers, services, rates, free shipping thresholds, processing estimates, or shipping destinations as business needs and carrier availability change.
The shipping terms and rates displayed when an order is placed will generally apply to that order.
Changes to this policy will be posted with a revised “Last updated” date.
For questions about kit preparation, shipping, tracking, address corrections, or delayed packages, contact:
The Grumpy Stitcher
Email: kat@thegrumpystitcher.com
Website: thegrumpystitcher.com
Please include your order number when contacting us about an existing purchase.
